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SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys

Replies (48)

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For those of you wondering what's going on with your #Coinos wallet. #IKITAO #Nostr #Tech
Mysterious Hamster's avatar Mysterious Hamster
SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys
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Thank you for your work! Trying to zap your note, but Alby is acting up 😅 Any way we can help? I know that I withdrew a couple dozen bucks worth of sats right before your crash. Will keep an eye out to make sure I don’t get “refunded”. That’s the least I can do.
I'm a big fan of @Mysterious Hamster for an easy to set up custodial wallet that integrates well with Nostr. However, this incident should be a reminder that all custodians are single points of failure for large numbers of users. Yes, self-custody has a learning curve, and you become your own single point of failure, but the point is, when your infrastructure goes down, you are the only one affected, not hundreds, thousands, or even millions, depending on the popularity of the service. View quoted note →
"not your keys, not your satoshis"
Mysterious Hamster's avatar Mysterious Hamster
SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys
View quoted note →
Mysterious Hamster's avatar Mysterious Hamster
SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys
View quoted note →
It’s clear to me that Bitcoin payments just aren’t ready yet. I keep trying it, thinking “hey, maybe things are better now,” but each time I end up losing money. And I just can’t recommend something that loses money. This isn’t a comment against Coinos — I know this stuff isn’t easy, and I actually admire that you’re working to bring all the L2s into one place. That’s why I like your platform. But I’ve learned my lesson, and I never keep much in any Bitcoin payment system for exactly this reason. I really hope you get it worked out. The only Bitcoin L2 that’s never failed me is the Liquid Network. I know it’s centralized among a few companies, but it’s hard to argue with their track record. Green Wallet gets the job done. It’s not super fast, but it’s way faster than L1, and I’ve never lost a sat using Liquid — unlike Lightning and Cashu. I want this to work desperately. That’s why I keep trying, over and over. But please be careful — I am sure you already have been thinking this but I am going to say it anyway. “trust is hard to gain and easy to lose.” I know I’m saying things you already know, but I just had to get my feelings out. I believe you are trying to do the right thing. I also know this is probably just a freak accident and it might not even be your fault. I am not mad. I will give you another chance because that is what I would hope for if I was in your shoes. Keep up the work you are doing and I am praying for your success.
I want to clarify what I meant when I said “it’s just not ready.” More accurately, it’s not ready for the mainstream. Most everyday users—“normies”—aren’t ready for Bitcoin payments. It reminds me of something from about a year ago. I was watching a video from Linus Tech Tips, where Linus and his team took on a “Linux-only challenge.” For a month (or maybe longer), they ditched Windows and tried to use Linux exclusively. At the end, Linus concluded: “Linux is just not ready for the mainstream.” That comment really annoyed me—because I use Linux every day. But then I realized: I’m a programmer. The way I use my computer is more complex than the average user. What’s easy and intuitive for me just isn’t the same for someone else. And that’s the core of the issue with Bitcoin. Things need to be stupid simple to work at scale. Like you mentioned, custodial solutions sometimes fail—but setting up self-custody is even harder. I remember the first time I used an L1 Bitcoin wallet—it felt simple and intuitive. I don’t think it’s hard for everyday people to understand how Bitcoin works after they’ve tried it once or twice. The real friction comes from L2s. They’re just a bit too complex for the average user to casually figure out. That’s where custodians come in. And honestly, I think they’re doing the best they can—but the tech is still young. There’s no universal playbook for what “doing it right” even looks like yet. Anyway, thanks again for your thoughtful reply. I appreciate the discussion.
Is Coinos really okay? This is a Lightning wallet, right? As far as I know, a data loss issue in a Lightning wallet is not just a simple problem of transaction records disappearing; it can lead to significant financial losses. It could be a serious issue where you might lose the entire channel capacity.
Mysterious Hamster's avatar Mysterious Hamster
SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys
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Earlier this year, I fell victim to a devastating cryptocurrency scam that cost me $79,000 worth of Dogecoin (DOGE). I met a scammer through a Telegram investment group—a woman named “Clara” who posed as an experienced crypto broker. She shared impressive-looking client testimonials and promised a 35% return in just seven days. Her website looked professional, and despite my initial doubts, I eventually transferred 500,000 DOGE, worth about $79,000 at the time. For the first week, everything looked fine—the trading platform showed my balance growing steadily. But when I tried to withdraw my funds, I was told I needed to pay a $12,000 “withdrawal fee.” Clara reassured me this was standard and fully refundable, so I paid it. Unfortunately, that was just the beginning. More unexpected charges followed: a tax clearance fee, a network fee, a security deposit. Before I knew it, I had lost an additional $8,000. I was crushed—emotionally and financially. My savings were gone, and I blamed myself for ignoring the red flags. A friend eventually suggested I reach out to JBEE SPY TEAM RECOVERY, a company known for helping scam victims recover stolen cryptocurrency. Although I was skeptical, I was also desperate. I contacted them and provided every detail I could: wallet addresses, transaction history, chat logs—everything. Their team got to work right away. Using advanced blockchain tracking techniques, they traced the stolen DOGE, identified the scammer’s wallet, and worked with relevant authorities to freeze the funds before they were moved any further. Throughout the process, they kept me informed and reassured. After days of relentles s effort, JBEE SYP TEAM RECOVERY successfully recovered the majority of my stolen Dogecoin. Their professionalism, expertise, and transparency turned what felt like a hopeless situation into a story of redemption. If you’ve been a victim of crypto fraud, I highly recommend contacting them: Email conleyjbeespy606@gmail.com Telegram +44 7456 058620 you can also contact on instagram
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Mysterious Hamster's avatar Mysterious Hamster
SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys
View quoted note →
Mysterious Hamster's avatar Mysterious Hamster
SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys
View quoted note →