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i had the opposite experience. Dell came out next day to my home and replaced every part of my laptop including the motherboard until it worked again. that was however on a "precision" line which is a business class machine and comes with a different tier of service. the laptop was like 4 years old as well, but precisions come with 5 year warranty. their servers come with 7 year warranty. the shit Gamers Nexus pimps probably has 30 days warranty where you have to ship it back to China to get it serviced.

I literally paid for the upgraded warranty and they denied it. Their chassis are plastic trash, and basically disintegrate in your hands. I could click the trackpad from underneath, from factory. They said, "no no accidental damage". It was never dropped once. Straight up fraud.

ultimately you have to trust your own experience not what somebody ( me ) says online. to me Dell's service was stellar but i switched to Asus anyway because Dell didn't have anything comparable to the Asus product. if Dell had a thin laptop that can run top Nvidia GPU at full TDP without getting hot or loud i would have gotten a Dell, but even Razer couldn't do it - only Asus ( Rog Zephyrus Duo ) it's the only laptop where you can play for hours and your hands never have to rest on anything hot because they moved the keyboard away from the hot components and put an air intake on top of the hottest part of the laptop thus shielding you from the heat. it blows crazy hot air out of 4 vents on 3 sides of the laptop but if you use the touch pad you don't feel any of it. if you use a mouse you do feel one of the vents blowing hot air at your hand which is something they should redesign in the future. on a small desk that could be uncomfortable. if you have space to put the mouse a bit away from the laptop it's fine obv.

Ya man absolutely agree. I've been Dell for 20yrs too. Literally bought them because of warranty. Something changed in last few years. Love Asus. Top tier. Lenovo good too. Honestly, laugh, but Acer's recent works are much better now too.

note on Zephyrus DUO the air intake under the 2nd flip up screen directly over the CPU / GPU area and the keyboard moved away and over the battery. this is the way.

well the one negative i had with the Dell laptop is when i upgraded it i followed instructions in their service manual and half the magnesium clips broke while removing the rear cover and i had it mounted back on only half the clips. that's poor design especially for a device that is designed to be serviceable and upgradeable. their older models didn't have this issue but everything is cheapened overtime. it is a good idea when buying a laptop to read the service manual or better yet watch teardown videos. and don't be swayed by "deals" like the Acer i got only to return it a week later. it was $1,000 less than Asus but had some major red flags like upside down motherboard so you can't access ram or SSD without removing the mobo etc. i told myself for $1,000 i will take off the mobo to make the upgrades then the first time i tried playing on it i realized i can't touch the keyboard because of how hot it is. i tried every setting and even putting a fan on the desk blowing at the keyboard and nothing helped. it is not a "deal" when you buy a product that was incompetently designed. you're just getting paid to accept a product that is broken.