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- Stay calm and remain on the phone with the taxpayer; - Discuss their situation with compassion; - Identify if their potential estate tax obligation meets or exceeds expected lifetime payroll taxes; - and coach them through options for a painless death, OR provide instructions for making their next estimated quarterly payments. - Remember, they are no good to us dead (unless they are).

This literally reads like a script for a scam call center

Lol people that answer phone calls