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"After nearly 30 years as a loyal customer, authoring technical books on Apple’s own programming languages (Objective-C and Swift), and spending tens upon tens upon tens of thousands of dollars on devices, apps, conferences, and services, I have been locked out of my personal and professional digital life with no explanation and no recourse."

Replies (24)

I would say you're right, that generally speaking, there is more to the story in many of these situations. But we do also know that these companies algos are too aggressive too, so it is entirely possible that this was just a failure and once it gets enough eyeballs, it gets resolved. But the thing here is that not everyone has the capability to do this. That's what makes this so bad. He should not have to fight so hard to get this life back. They have too much control.
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Of course you want to present your best case to get back a valuable account. There's nothing surprising here. The problem is when people start accepting bullshit harmful narratives like "There's no smoke without fire" or "He really shouldn't have pissed them off now he ruffled too many feathers". ... and get back to business as usual. Stories like this point to important truths about the current reality: We are controlled and this could happen to anyone, REGARDLESS of what he did.
At my last job we had an iPhone & 2 iPads tied to the same apple account. We used the phone to text customers. Apple decided we were spamming people. Account locked. Couldn't log out of the devices, get updates, install new apps etc. The device became paperweights basically, no way to recover them, even through DFU mode.
A good case of why you should not rely on a company to store your data. One centralised point and if something happens you have the problem, they are in control.
Derek Ross's avatar Derek Ross
"After nearly 30 years as a loyal customer, authoring technical books on Apple’s own programming languages (Objective-C and Swift), and spending tens upon tens upon tens of thousands of dollars on devices, apps, conferences, and services, I have been locked out of my personal and professional digital life with no explanation and no recourse."
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This is what it looks like when your digital life is at the mercy of a megacorp. "I effectively have over $30,000 worth of previously-active “bricked" hardware. My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media."
Derek Ross's avatar Derek Ross
"After nearly 30 years as a loyal customer, authoring technical books on Apple’s own programming languages (Objective-C and Swift), and spending tens upon tens upon tens of thousands of dollars on devices, apps, conferences, and services, I have been locked out of my personal and professional digital life with no explanation and no recourse."
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It's not perfect but over the past decadeor two it's gotten incredibly easier year after year. I've been self-hosting much of my stuff since 2008. Since then, our technology stack has drastically improved. Home internet speed and reliability has improved. Networking products has improved to allow this to be easier. Compute power has increased to where you don't need to have a server rack in your house. If you don't want to, you can literally use a computer that's the size of your hand. And most importantly, the software stack has gotten so incredibly easy that you can self-host with the click of a button.
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Crazy sh*t
Derek Ross's avatar Derek Ross
"After nearly 30 years as a loyal customer, authoring technical books on Apple’s own programming languages (Objective-C and Swift), and spending tens upon tens upon tens of thousands of dollars on devices, apps, conferences, and services, I have been locked out of my personal and professional digital life with no explanation and no recourse."
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