Kristi Noem didn't renew the expired call center contracts for five days, resulting in the Federal Emergency Management Agency (FEMA) failing to answer nearly two-thirds of calls to its disaster assistance line from flood survivors in Texas. It's malevolence mixed with incompetence again and again.
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FEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show
Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that weren’t extended.