This week I had to call my local municipality because there was an issue with the snow clearing service.
For years, when I have called, I have always been greeted by a team of friendly, female receptionists who were impressively good at knowing exactly which one of their 11,000 employees you should talk to.
To my dismay, I found out these women have now been replaced by an AI robot voice. I truly do not get how anyone would think that would be a better solution.
I felt completely alienated.